Mislens Shipping Policy
Australia-Wide Delivery
At Mislens Australia, Australian orders are fulfilled from our Australian warehouse for faster delivery.
Free Shipping
We offer FREE Standard Shipping on all orders over AU$75.
- For orders below AU$75, shipping fees will be calculated at checkout based on your location and selected shipping method.
- Standard Shipping flat rate: AU$6.99 for orders under AU$75.
- Express Shipping flat rate: AU$9.99, available as an optional upgrade at checkout.
Shipping Methods
- Standard Shipping
- Express Shipping (subject to availability)
Order Processing Time
Orders are typically processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During major sales events or peak periods, processing times may be slightly longer.
Estimated Delivery Times
Standard Shipping
- Metro Areas: 2–5 Business Days
- Regional Areas: 3–7 Business Days
Express Shipping (if available)
- Metro Areas: 1–3 Business Days
- Regional Areas: 2–5 Business Days
Please note that delivery times are estimates and may vary depending on your location and carrier operations.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing tracking details.
Please allow up to 24 hours for tracking updates to become available.
Shipping Coverage
We currently ship throughout Australia, including:
- New South Wales
- Victoria
- Queensland
- South Australia
- Western Australia
- Tasmania
- Australian Capital Territory
- Northern Territory
Delivery Delays
While we do our best to ensure timely delivery, delays may occur due to:
- Severe weather conditions
- Public holidays
- Carrier disruptions
- Remote delivery locations
- High-volume promotional periods
Mislens Australia is not responsible for delays caused by third-party shipping carriers once an order has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect address is entered, additional shipping charges or delivery delays may occur.
Please contact us as soon as possible if you need to update your shipping information after placing an order.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer support team within 7 days of the expected delivery date.
We will work with the shipping carrier to investigate the issue and assist with a suitable resolution.