Mislens Terms & Conditions
Mislens Terms & Conditions
Last Updated: June 2026
Overview
This website is operated by Mislens Australia. By visiting our site and purchasing from us, you agree to be bound by these Terms of Service. These Terms apply to all users, including browsers, customers, merchants, and content contributors.
Section 1 – Online Store Terms
By agreeing to these Terms, you represent that you are at least 18 years of age or have received consent from a parent or legal guardian. You may not use our products for any illegal or unauthorized purpose, transmit viruses or malware, or engage in any destructive activities. Violation may result in immediate termination of access.
Section 2 – General Conditions
We reserve the right to refuse service to anyone at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our Service without written permission. Credit card information is always encrypted during transmission.
Section 3 – Accuracy of Information
We make reasonable efforts to ensure website information is accurate and current. However, we do not guarantee completeness or accuracy. Any reliance on information provided is at your own risk.
Section 4 – Product Pricing and Service Changes
Prices are subject to change without notice. We reserve the right to modify or discontinue any product, service, or website feature without prior notice.
Section 5 – Products and Services
Certain products are available exclusively online. Product colours and images are displayed as accurately as possible; however, actual colours may vary depending on device settings. Product availability is not guaranteed and may change without notice. All purchases remain subject to our Return & Refund Policy.
Section 5A – Contact Lens Safety
Contact lenses are medical devices and should be worn responsibly. By purchasing contact lenses from Mislens Australia, you confirm that you have received appropriate eye care advice, that any prescription information is accurate and current, and that you understand how to safely wear, remove, clean, and store contact lenses. You will discontinue use and seek professional advice if you experience redness, discomfort, irritation, pain, or vision changes. Mislens Australia does not provide medical advice and does not replace professional eye examinations or consultations.
Section 6 – Billing and Account Information
You agree to provide accurate and complete billing, shipping, and account information. We reserve the right to cancel or refuse orders that appear fraudulent, abusive, or in violation of these Terms.
Section 6A – Shipping
Orders are dispatched from our Australian warehouse. Free Standard Shipping is available on eligible orders over AU$75. Delivery time estimates are provided for reference only and are not guaranteed. For additional shipping information, please refer to our Shipping Policy.
Section 7 – Optional Third-Party Tools
We may provide access to third-party tools and services. These services are provided "as is" without warranties or guarantees. Your use of such tools is entirely at your own discretion.
Section 8 – Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, policies, or practices of any third-party website.
Section 9 – User Comments and Submissions
Any comments, feedback, suggestions, or submissions provided to us may be used by Mislens Australia without restriction. You are responsible for ensuring your submissions do not violate any third-party rights.
Section 10 – Personal Information
Your submission of personal information is governed by our Privacy Policy. Please review our Privacy Policy for details on how we collect and process your information.
Section 11 – Errors and Omissions
Occasionally there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping information, and product availability. We reserve the right to correct such information without prior notice.
Section 12 – Prohibited Uses
You may not use this website for unlawful purposes, to violate intellectual property rights, to distribute malware or harmful code, to collect personal information without consent, or to interfere with website security. Violation may result in termination of access.
Section 13 – Disclaimer of Warranties
All services and products are provided on an "as available" and "as is" basis. We do not guarantee uninterrupted, secure, or error-free access to our website. To the fullest extent permitted by law, we disclaim all warranties except those that cannot legally be excluded under Australian Consumer Law.
Section 14 – Limitation of Liability
To the maximum extent permitted by law, Mislens Australia shall not be liable for indirect, incidental, consequential, or special damages arising from use of our products, website interruptions, product misuse, or third-party services. Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.
Section 15 – Indemnification
You agree to indemnify and hold harmless Mislens Australia, its directors, employees, affiliates, and partners from claims arising from your breach of these Terms.
Section 16 – Severability
If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain valid and enforceable.
Section 17 – Termination
We reserve the right to suspend or terminate access to our website or services if these Terms are violated. Any obligations incurred prior to termination will survive termination.
Section 18 – Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of Australia. Any disputes arising from the use of this website or our services shall be subject to the applicable courts of Australia.
Section 19 – Changes to Terms
We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on this page. Continued use of the website constitutes acceptance of any revised Terms.
Section 20 – Contact Information
Mislens Australia
Customer Support Email: service@mislens.com
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (AEST)
For questions regarding these Terms of Service, please contact our support team.